Typical Application Environment & Essential Skills Profile of OneAPPS team PDF Print E-mail
The IT application environment of companies that are most likely to outsource their Production Support activities would be like the following:
  • Mostly Legacy Applications based environment.
  • Applications with large independent application programs and with loosely integrated.
  • Application programs being maintained by in-house programmers and contractors, who were not involved with the development activities and who generally, do not have in-depth knowledge of the applications.
  • Applications may not be adequately documented and proper standards may not be consistently followed for coding, testing and maintaining the programs.
  • The failure rates of the programs in operation may be high resulting in backlog of maintenance related work piling up. Alternatively, the failure rates may be low, but the risk of high downtime may compel the company to maintain large maintenance team.

We assume the responsibility of enhancing and maintaining your applications according to a specified service level agreement, so you can better predict your management costs.

The activities and skills required for Application Lifecycle Management activities are different from those required for application development and also to a large extent from those required for application maintenance. The OneAPPS team for you Application Lifecycle Management will have the following skills:
  • Basic technical skills for working in the same programming environment as of the customers applications.
  • Additional technical skills for working with the special software and tools in customers computing environment. Some of these may have to be provided by customer.
  • Adequate technical skills to be able to handle, complex applications with poorly built programs and inadequate documentation.
  • Adequate knowledge of customer Specific Operating systems and other system software components and tools required to operate the programs, and also debug/analyze the programs and data in the operating environment.
  • Appropriate skills for being able to pinpoint causes of error and to find solutions in short timeframes, using techniques that are not necessarily conventional.
  • Ability to prioritize work effectively under changing conditions.
  • Excellent people handling and communication skills for having effective interaction with people from varying backgrounds.
  • Ability to work during night shifts, and to work extended hours if situation demands.
  • Overall, to be effective in an unorganized, stressful environment.

Application Lifecycle Management
Application Management Lifecycle
Production Support Process
Value Additions & Benefits to the customer