OneAPPS Enterprise Technologies PVT LTD - Application Management Lifecycle

Application Management Lifecycle

OneAPPS handles the Application Lifecycle Management Support activities in a phased manner. Initially, we start with a few (two or three) applications, and outsource the remaining depending upon the success of the initial ones. Each application by itself has to undergo through a time-consuming transition, before the Production Support responsibility completely changes hands.

The different phases involved in transferring the ALM Support to OneAPPS are:

Phase I: Knowledge Transfer & Onsite Pilot Phase - During this phase, typically three OneAPPS persons (onsite coordinator, offshore team lead and senior offshore team member) will move onsite and start working with the Customer team. This team will scope, study and document the applications as required for their work.

Some of the other aspects that the OneAPPS team will study are:

Application functionality and operational details
Problem/failure history of the application
Incidence of problems during different periods of day/week/month
Problem solving techniques being followed by customer
Existing service level agreements or collection of data for fixing Service Level Agreement.

Offshore Pilot Phase - The OneAPPS team at offshore will be formed, with part of the team at onsite returning back, and being supplemented by more people, who will be trained by the returnees. The OneAPPS team will perform in the onsite-offshore mode, with the Customer team providing the supervision and backup support. The offshore pilot phase could span for a period of 3 months.

Steady State - After the completion of the offshore pilot, the team shall be expanded to handle the entire customer's application so that the customer can have only a residual team of 1 person. Having got full control of the situation, the OneAPPS team will now be in a position to improve the performance of the application, by being able to utilize the spare time for this activity. Over a period, the failure incidence as well as the size of the support team should reduce. We expect that with time there will be reduced response time for problem resolution.

All the problems encountered shall be documented so that we are aware of the problem history and service trends. This shall help us to proactively manage problems.