Getting Started PDF Print E-mail
1. Complete the Simple questionnaire

2.
 OneAPPS will visit the site and perform Functional/Technical Health check Audit of your Applications.

3.
 Define and establish SLA and start.

Additional Information

Health Check Audit - As a prerequisite to any OneAPPS Support Service offering, OneAPPS requires an Oracle System Audit of the Client Applications and Database to ensure service can be delivered to meet the Client expectations.

Documentation - Changes applied and issues detected/resolved within the framework of Applications Maintenance - Managed Services will be documented and provided, regularly on every delivery of objects, to the designated Client contact. In addition, summary Monthly Report detailed by week wise work carried out, will be included in this report to allow Clients to gain total control of the support activities.

Minimum Contract Duration - The minimum contract term for any of the ONEAPPS Managed services program is one year.

Customer Site Requirements:All customers must provide secure external access to their Oracle database and Apps servers, either via dedicated dial-in or secure connections over the Internet. The client must also possess a valid Oracle CSI number for access to Oracle Technical Support.

MANAGED SERVICES - SUPPORT PROGRAMS OF ONEAPPS DO NOT REPLACE ORACLE SUPPORT, WHICH IS NECESSARY FOR UPGRADES, PATCHES AND FIXES.

 


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