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1. Client to Complete the Simple questionnaire & initial evaluation of the Database & environment.

2. Define and establish SLA.

  • Define support objectives and priorities
  • Meet client team and in-house support staff
  • Determine administration and maintenance procedures

3. OneAPPS will visit the site and perform Health check Audit of your Database.

  • Perform an initial on-site consultation and set up your VPN hardware
  • Assign a team of our DBAs to ensure intimate ongoing knowledge of your environment
  • Review existing backup and disaster-recovery strategies and revise if necessary
  • Prepare a disaster recovery document and disaster recovery staging, where resources permit
  • Tune your Oracle database for optimal performance
  • Complete a security audit as required
  • Review existing schema design, as required

Additional Information

Exclusions - Our Core DBA - Managed services is a support service for existing installations and, as such, scoping, design, development, testing or implementation of new projects are not included. We will, however, provide assistance when new projects require interaction with the current environment and signing of separate contract on a mutual understanding basis.

Documentation - Changes applied and issues detected/resolved within the framework of Core DBA - Managed Services will be documented and provided, on a monthly basis, to the designated Client contact. In addition, summary statistics on database performance and capacity, detailed by week, will be included in this report to allow Clients to monitor usage and capacity trends.

Health Check Audit - As a prerequisite to any OneAPPS Support Service offering, OneAPPS requires an Oracle System Audit of the Client Applications and Database to ensure service can be delivered to meet the Client expectations.

Minimum Contract Duration - The minimum contract term for any of the ONEAPPS Managed services program is one year.

Customer Site Requirements:All customers must provide secure external access to their Oracle database and Apps servers, either via dedicated dial-in or secure connections over the Internet. The client must also possess a valid Oracle CSI number for access to Oracle Technical Support.

MANAGED SERVICES - SUPPORT PROGRAMS OF ONEAPPS DO NOT REPLACE ORACLE SUPPORT, WHICH IS NECESSARY FOR UPGRADES, PATCHES AND FIXES.

Core DBA Services
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Proactive and Preventative recommendations & Maintenance
Additional DBA Services