Organizational Value Alignment
initiative helps us to clearly understand what customer's value, agree on what
needs to be accomplished to improve our competitive value proposition, and align
our people, processes & technology around the initiatives that will deliver the
best value in the marketplace.
organization at OneAPPS - Service Delivery, Finance, Operations, Human
resources, and especially customer service - all functions and departments that
impact the customer directly or indirectly, are aligned to the CVE model. The
model illustrates how we can maximize customer value by keeping the customer at
We believe in, "it is because of the customer we are here, without customers we
don't have any reason to exist". Continuous improvement, customer delight and
building loyalty are the prime focus areas of our service delivery model. We
understand that improvement requires commitment, facing one's shortcomings and
having the data to measure ones progress vs. the best in the industry.
Our Customer Value Enhancement Model